Shipping policy

Shipping Policy

At AKZYA, we are committed to delivering your wellness essentials quickly, securely, and transparently. As a U.S.-based brand, we ship both domestically and internationally, partnering with trusted logistics networks to ensure your experience is seamless from checkout to delivery.

Shipping Options

We offer three flexible shipping methods at checkout to meet your needs:

  • Standard Free Shipping: Our reliable standard delivery service, available at no additional cost. Estimated delivery time is 5 to 8 business days, depending on your location.

  • Priority Express (1–2 days) – $9.00: For the fastest delivery possible. This method ensures your order is prioritized in our warehouse and shipped via an express service, arriving at your door within 2 to 4 business days.

Order Processing

Orders are typically processed and dispatched within 1 to 3 business days, excluding weekends and U.S. public holidays. You will receive a confirmation email with your official tracking information the moment your package leaves our fulfillment center.

Delivery Zones & International Customs

We currently ship to:

  • United States (Domestic)

  • Canada & Europe

  • Select International Destinations

Important Notice for International Orders: Shipping times may vary based on the destination country and local customs procedures. Because we sell dietary supplements, it is the customer’s responsibility to ensure that the ingredients in our products are legally permitted to be imported into their country. AKZYA is not responsible for any packages that are delayed, held, or confiscated by international customs. Any applicable import duties, taxes, or clearance fees are the sole responsibility of the customer.

Tracking and Notifications

Every shipment includes a tracking number sent via email once your order is fulfilled. You can use this number to follow your package’s journey in real-time through the carrier’s website.

Shipping Issues

If your package is delayed, marked as delivered but not received, or arrives damaged, we are here to help. Please contact our support team within 5 to 7 business days of the delivery date. For damaged items, please include clear photos of both the product and the packaging so we can resolve the issue immediately.

Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us at infos@akzya.com. Our dedicated customer service team is available Monday to Friday and will typically respond within 24 to 48 business hours.